FAQs

Here are answers to the most common questions about shopping with Sierralo.

🛍️ 1. Where do you ship?

We currently ship within the United States. More locations may be added in the future.

🚚 2. How long does shipping take?

  • Processing time: 1–3 business days
  • Delivery time: 5–8 business days
    Total delivery time is usually 6–11 business days.

💰 3. Do you offer free shipping?

Yes, we offer free shipping on all orders, with no minimum purchase required.

🔁 4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging.
We also offer free return shipping.

💸 5. When will I receive my refund?

Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.

📦 6. How can I track my order?

After your order ships, you will receive a tracking number by email. You can use it on the carrier’s website (USPS, UPS, or FedEx) to track your package.

📧 7. I didn’t receive my order confirmation. What should I do?

Please check your spam or promotions folder. If you still cannot find it, contact our support team.

👗 8. What condition must items be in for returns?

Items must be:

  • Unworn
  • Unwashed
  • Undamaged
  • In original packaging with tags attached

❌ 9. Do you charge restocking fees?

No. We do not charge any restocking fees on returns.

💳 10. What payment methods do you accept?

We accept secure payments through major credit/debit cards and trusted online payment processors.

📞 11. How can I contact customer support?