Refund policy

📦 Return & Refund Policy

At Sierralo, we want you to love your purchase. If you are not completely satisfied, we are here to help with a simple and fair return process.

🔁 Returns (30-Day Policy)

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in original condition
  • Items must include original tags and packaging
  • Proof of purchase is required

🚫 Non-Returnable Items

  • Items marked as damaged due to misuse or improper care
  • Items not in original condition
  • Final inspection items that fail return eligibility (if applicable, otherwise remove if not used)

💸 Refunds

Once your returned item is received and inspected:

  • We will notify you of approval or rejection of your refund
  • Approved refunds will be processed to your original payment method
  • Refund processing time: 5–10 business days

🚚 Return Shipping

  • We offer free return shipping on all eligible orders
  • A prepaid return label will be provided if your return is approved

💳 Restocking Fees

  • We do not charge any restocking fees

🔄 Exchanges

If you need a different size or color, we recommend placing a new order and returning the original item.

📩 How to Start a Return

To initiate a return, please contact us:

Include your order number and reason for return.

⏱ Processing Time

Returns are typically processed within 3–7 business days after we receive your item.